Refund Policy

At Hearthside Boutique, we want you to be fully satisfied with your purchase. If you are not completely happy, you may request a return within 30 days of receiving your order.

Return Eligibility

To be eligible for a return, your item must:

• Be in the same condition as received
• Be unworn and unused
• Include original tags and packaging
• Be accompanied by proof of purchase

We reserve the right to refuse returns that do not meet these conditions.

How to Start a Return

To initiate a return, please contact our customer service team by email.

Once your request is approved, you will receive:

• Detailed return instructions
• The correct return address
• Further guidance to complete your return

Please do not send items back without prior approval, as they may not be accepted.

About Our Return Address

Hearthside Boutique works with an international fullfilment partner to process and ship orders. Returns are sent directly to our return facility located in China.

The exact return address and return instructions will be provided to you after your return request has been submitted and approved.

Please do not return your order to our business address in the Netherlands, as returns cannot be processed at this location.

Damaged, Defective or Incorrect Items

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery.

We will assess the issue and provide an appropriate solution, such as a replacement or refund.

Non-Returnable Items

The following items cannot be returned:

• Personal care goods (for hygiene reasons)
• Custom or personalized items
• Gift cards

If you are unsure whether your item qualifies, please contact us before requesting a return.

Exchanges

If you would like to exchange an item, we recommend placing a new order and returning the original item once your return has been approved.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

We strongly recommend using a tracked shipping method, as we cannot be held responsible for lost return shipments.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional time to process the refund.

If you have not received your refund within 15 business days after approval, please contact us.

Business Information

Hearthside Boutique is operated by Arcandi, a registered company in the Netherlands.

Store name: Hearthside Boutique
Company name: Arcandi
Chamber of Commerce: 85895334
VAT: NL004167641B40
Company Address: Kea Boumanstraat 80, 5026 DG Tilburg, North Brabant

We work with international logistics partners to fulfil and deliver orders efficiently within the United Kingdom.

Contact

Email:

Phone number:

Customer support hours:
Monday to Friday: 09:00 – 18:00 (GMT+0)
Saturday, Sunday and public holidays: Closed

We aim to respond within 24 hours.